“Hey guys, Its party time lets rock in Goa! “ I immediately told yes to my friend. I could see all my friends were dreaming about it. I was equally thrilled to party in Goa. What could you think better than Goa! Ultimate destination to Party that is closest to Bombay.
Last year I really had an unpleasant experience while I staying in Goa. Well, it was an impromptu decision to go to Goa. We just packed our bags one night and breezed out in the morning. No travel plans. Only in my mind was to Enjoy life! We finally managed to reach Goa next day and found a hotel to stay but here starts the nasty stuff. Well, knowing tourist are treated as God’s guest. But here you are taken for granted.
Let me tell you guys the Hotel we were staying had no wifi. In an internet age, it very hard to imagine but Yes, it’s a true fact. The guy at the receptionist told “Sir Chala lo Aaj ka din” The worst was yet to come. There was no Hot water provided. We don’t expect great customer service, but bare minimum standards to keep the customer satisfied.Rather than spending so much money on marketing, paid advertising, spend 1/4th of our money in customer experience. It is really an investment in your brand.
Great customer service doesn’t only put a smile on the customer’s face, it not only helps you understand your customer but also define your brand and impacts your bottom line. I was going through One of the travel websites where I found this interesting video by Hotel formule1 is a unique initiative and drive by Hotel Formule1 to highlight just that.
Hotel Formule1, a Rest Assured hotel by world’s leading hotel operator Accor, is renowned for delivering a great sleep and shower experience. It is the first hotel brand in India filling the void for standardized comfort and convenience. The hotel also offers complimentary Wi-Fi to its guests. The rooms are cleverly designed and more stylish. It is a great value stay combined with quality service and facilities.
This is the best initiative by Hotel Formule1.So shed your Chalta Hai attitude and say #ChaltaHaiNoMore